Shipping Policy

Fennec Learning Private Limited

At Fennec Learning Private Limited, we primarily offer digital learning products and services. As such, no physical shipping of goods is involved in most cases. Please read this Shipping Policy carefully to understand how access to our services is delivered.

  1. Nature of Services

Fennec Learning Private Limited provides:

  • Online courses and certification programs
  • Digital learning materials (videos, PDFs, recordings)
  • Live online classes, workshops, and webinars
  • Subscription-based educational services

All services are delivered electronically through our website, learning management system (LMS), or via registered email.

  1. No Physical Shipping
  • We do not ship any physical products.
  • No courier, postal service, or delivery partner is involved.
  • Therefore, shipping charges do not apply.
  1. Digital Delivery Method

Upon successful payment:

  • Course access is activated instantly or within 24 hours.
  • Login credentials and access details are sent to the registered email address.
  • Digital content is accessible via the user dashboard after login.

In some cases, manual verification may be required, which may slightly delay access.

  1. Delivery Timeline

Service Type

Delivery Time

Pre-recorded courses

Instant to 24 hours

Live classes / webinars

As per scheduled date

Subscriptions

Immediate activation

Certificates

Issued digitally after course completion

  1. Access Issues

If you do not receive access or confirmation:

  • Check your spam/junk email folder
  • Ensure correct email address was provided
  • Contact our support team within 48 hours

📧 info@fennec.co.in

  1. Geographic Availability
  • Our services are available globally, subject to local internet access and legal restrictions.
  • Users are responsible for ensuring compatibility with their devices and internet connection.
  1. Exceptional Physical Materials (If Applicable)

In rare cases, if physical items such as:

  • Printed certificates
  • Study kits
  • Merchandise

are offered, shipping details including cost, timeline, and tracking will be communicated separately at the time of purchase.

  1. Incorrect User Information
  • Fennec Learning Private Limited is not responsible for delays caused by incorrect email addresses or user details.
  • Users must ensure their contact information is accurate.
  1. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the website.

  1. Contact Information

For questions regarding digital delivery or access:

📧 info@fennec.co.in
🏢 Fennec Learning Private Limited