Privacy Policy

Fennec Learning Private Limited

Fennec Learning Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “your”) who access or use our website, applications, and learning platforms.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

  1. Information We Collect
    1.1 Personal Information
    We may collect the following:
  • Full name
  • Email address
  • Phone number
  • Billing and payment details (processed via secure third-party gateways)
  • Account login credentials
  • Address (only if required for invoicing or exceptional physical delivery)

1.2 Non-Personal Information

  • IP address
  • Device information (browser, OS, device type)
  • Usage data (pages visited, time spent, course progress)
  • Cookies and tracking technologies
  1. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Provide access to courses and services
  • Process payments and invoices
  • Communicate service updates and support responses
  • Improve platform functionality and user experience
  • Comply with legal and regulatory requirements
  • Prevent fraud and unauthorized access
  1. Cookies & Tracking Technologies
  • We use cookies to enhance website performance and user experience.
  • Cookies help us understand user behavior and preferences.
  • You can disable cookies through your browser settings, though some features may not function properly.
  1. Payment Information
  • We do not store your credit/debit card details.
  • Payments are processed securely through third-party payment gateways compliant with PCI-DSS standards.
  • We are not responsible for the privacy practices of payment gateway providers.
  1. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only with:

  • Payment processors
  • Technology and hosting partners
  • Legal or regulatory authorities when required by law
  • Service providers assisting in platform operations (under confidentiality agreements)
  1. Data Security
  • We implement reasonable technical and organizational measures to protect your data.
  • Access to personal data is restricted to authorized personnel only.
  • However, no system can guarantee absolute security.
  1. User Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your account (subject to legal obligations)
  • Withdraw consent for marketing communications

Requests can be made by contacting us at the email below.

  1. Children’s Privacy
  • Our services are not intended for children under 18 years without parental consent.
  • We do not knowingly collect personal data from minors.
  • If such data is identified, it will be deleted promptly.
  1. Third-Party Links
  • Our platform may contain links to third-party websites.
  • We are not responsible for the privacy practices or content of those websites.
  • Users are encouraged to review third-party privacy policies.
  1. Data Retention
  • Personal data is retained only as long as necessary for service delivery and legal compliance.
  • Data may be retained for billing, audit, or dispute resolution purposes as required by law.
  1. Policy Updates
  • We may update this Privacy Policy periodically.
  • Changes will be posted on this page with immediate effect.
  • Continued use of the platform constitutes acceptance of the updated policy.
  1. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection rules.

  1. Contact Information

For privacy-related questions or requests, please contact:

📧 info@fennec.co.in
🏢 Fennec Learning Private Limited